What’s Not Returnable?Updated 2 months ago

To ensure the integrity and safety of our offerings, the following items cannot be returned:

  •  Opened Products: Any product with a broken seal, removed sticker, or torn packaging is considered opened and is not eligible for return.

  •  Items Not Purchased from FractalForest.co: Only products purchased directly from our official website are eligible for return.

  •  Items Without Proof of Purchase: Orders without an order number or packing slip will not be accepted for return.

  •  Final Sale Items: For hygienic reasons, certain products, including select botanicals, resins, and all apparel, are considered final sale and cannot be returned.

  •  Gift Cards: Purchases of gift cards are non-refundable and cannot be canceled.