Lost PackagesUpdated 2 months ago

Can’t find your package? Carriers sometimes mark packages as “delivered” when being passed off from one carrier to another. Please allow 1–2 additional business days for your package to arrive or reach out to the carrier directly with additional questions.

Once your package leaves our warehouse, we no longer have any further information beyond the tracking number. We are not responsible for any lost packages due to an error with the USPS system. Please make sure you have a secure shipping address, and please email us if you would like to add signature confirmation with your order. We recommend going into your local postal office and asking them about your delivery if lost. You can also file a claim with them; however, this is not our responsibility. Thank you for your understanding. 

Please double check your shipping address before you place your order! We can no longer change the address once it is shipped out, and will need to receive a reshipment fee before we resend any package out due to an incorrect shipping address.