Shipping and Delivery
Where do you ship?
US domestic + select international countries. All via USPS. Email [email protected] to confirm international availability.
Processing Time
Orders that are in stock will ship out within 3-5 business days from the day the order was placed, unless the product is on backorder. Our warehouse ships Monday-Friday every week. Orders placed on holidays or weekends will begin processing the next
How long does shipping take?
Processing: 1–5 business days (Mon–Fri, excluding holidays). Domestic: 3–5 business days. International: 7–30 business days. ⚠ Preorder items: entire order held until all items are in stock.
International
The customer is responsible for all customs, duties, taxes and fees upon delivery. No returns or refunds will be issued due to customs delays or holds beyond our control, nor for unclaimed packages. We are unable to assist with tracking beyond US bor
Lost Packages
Can’t find your package? Carriers sometimes mark packages as “delivered” when being passed off from one carrier to another. Please allow 1–2 additional business days for your package to arrive or reach out to the carrier directly with additional ques
Do you offer free shipping?
Free domestic shipping on orders over $120. Applies automatically. International: standard rates apply.
Packaging & Sustainability
100% sustainable, recycled, non-toxic materials. Small-batch production. Glass + paper packaging (forever recyclable). Shipping materials are also fully recycled.
How do I track my order?
You’ll receive a shipping confirmation email with a USPS tracking number. Use usps.com to check status.
Can I change my address or cancel my order?
Address change: Only before shipment. Email [email protected] immediately. Cancel order: Only before shipment. After shipment, initiate a return upon delivery. If a package is returned due to an incorrect address, a reshipping fee applies.
My package says “delivered” but I haven’t received it
Carriers sometimes scan early during transfers. Wait 1–2 business days. Check with neighbors, building manager, or look for a USPS notice. After 2 days, contact us at [email protected]. We offer a one-time courtesy replacement or credit dependin