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Carriers sometimes scan early during transfers. Wait 1–2 business days. Check with neighbors, building manager, or look for a USPS notice. After 2 days, contact us at hello@fractalforest.co. We offer a one-time courtesy replacement or credit dependin

My package says “delivered” but I haven’t received it

Shipping and Delivery

What is the difference between your Shilajit Products?

Why is my Shilajit resin container only partially full?

How do I use Shilajit?

When should I take Shilajit?

My Shilajit is rock hard, what do I do?

What is the shelf life of Shilajit?

Does Shilajit contain heavy metals?

How long does it take to feel results from your products?

What products are safe while pregnant/nursing?

Are your products safe for babies?

Are products third-party tested?

Are your products vegan?

Are your products FDA approved?

Can I take multiple products together?

What are spagyric drops?

How do I take spagyric drops?

Frequently Asked Questions

Fractal Forest Return Policy

What’s Not Returnable?

How to Return Unopened Products

Disclaimer

For any return inquiries

Refund & Returns Policy

Where do you ship?

Processing Time

How long does shipping take?

International

Lost Packages

Do you offer free shipping?

Packaging & Sustainability

How do I track my order?

Can I change my address or cancel my order?

How do I manage my subscription?

How do I cancel, pause, or change my subscription?

Subscription Managment

How do I sign up?

Loyalty Program

Shilajit Resin vs. Drops: What's the Difference?

My package says “delivered” but I haven’t received itUpdated a month ago